Families & Students

How to send a message to multiple families

Quick answer: Build or open a smart list, select the families to message, and use the bulk send action.

Step-by-step

1. Open Contacts and build or open a smart list of the families you want to message.
2. Select the families to include — Select All for everyone in the list, or check specific rows.
3. Click the bulk send action (Send Email, Send SMS, or your school's equivalent).
4. Choose whether to send to Parent 1, Parent 2, or both.
5. Write the message or pick a template.
6. Review and send.

Tips

• Test by sending to yourself first. Build a smart list filtered to just your own family record (or a test family) to preview how the message will look.
• For recurring messages like weekly newsletters, use an automation instead of bulk sending manually.
• Every message sent is tracked on each recipient's family record under the Conversations section, so you can always confirm who received what.

Related articles

• How to create a smart list
• How to view a family's communication history