Getting Started

How to get help with Growth Suite

Quick answer: Three ways — search the help library, ask the AI assistant, or submit a support ticket. For deeper help, join our weekly office hours and training sessions.

The three ways to get help

1. Help library (fastest for common questions)

The Growth Suite help library has articles covering every part of the platform. Most questions have an article that answers them.

To search the help library, click Help in the top bar of any page in Growth Suite. The search bar at the top of the help center lets you type a question or topic and find matching articles.

2. Ask AI (fastest for specific questions)

The Ask AI button in the top bar opens the Growth Suite AI assistant. Type any question — "How do I find families with overdue tuition?" or "Why didn't this email send?" — and the assistant answers based on the same knowledge base, plus context about your school's specific setup.

Ask AI is best when you have a specific question and want an answer in seconds. If the assistant can't help, it offers to create a support ticket on your behalf.

3. Support tickets (for issues that need our team)

For questions the help library and AI can't answer, submit a support ticket through the Help center. Our team commits to a same-business-day reply on every ticket.

What makes a good ticket:

• Be specific about what you were trying to do
• Include the family name, payment ID, or other identifier if relevant
• Tell us what happened versus what you expected
• Screenshots help a lot

For deeper or longer help, join a live session

We hold three weekly live sessions, open to all Growth Suite schools:

• Mondays — Advertising Training (1 hour, structured)
• Wednesdays — Office Hours (drop-in Q&A)
• Fridays — Admissions & Enrollment Training (1 hour, structured)

All sessions are held over Google Meet using recurring links — no signup required. Just join when you can. Recordings are posted to the resource library afterward.

See the article on weekly training and office hours for the full schedule and join links.

When to use which channel

• Quick "how do I..." question → Ask AI or search the help library
• Something looks broken → Support ticket with a screenshot
• You want to understand a feature better → Wednesday office hours
• You're rolling out a new program (advertising, admissions process) → Monday or Friday training
• Urgent issue affecting families today → Support ticket marked urgent; we prioritize these

Related articles

• Weekly training and office hours