Contact and Registration Forms and Surveys

Where form and survey responses show up

Quick answer: Responses live in two places — the form's Submissions view (every individual response) and on the contact record in Contacts (the parsed data on the family's profile).

The two views

1. Form Submissions view

Every form has a list of every submission ever made through it. This is the "newest first" view of who submitted what.

To get there:

1. Click Sites in the main menu.
2. Click Forms in the secondary navigation.
3. Click Submissions at the top.

You'll see a filterable list of all submissions across all your forms. Use the filters to narrow by:

• Which form
• Date range
• Specific field values

Click any individual submission to see the full response with every field and answer.

2. The contact record

When a visitor submits a form, their answers (the ones mapped to contact fields) save onto their contact record. To see them:

1. Click Contacts in the main menu.
2. Find the contact (search by name or email).
3. Open their record.

The contact's record shows their standard fields (name, email, phone, address) plus any custom fields the form populated. This is the view you'll use most often when you're working with a specific family.

For surveys

Survey responses work the same way. Navigate to Sites → Surveys → Submissions for the full list, or look at the contact's record for the parsed data.

What about questions that don't map to contact fields?

If a form question wasn't mapped to a contact field (standard or custom), the answer still shows up in the Submissions view but doesn't save to the contact record. This means:

• You can see the answer if you open the specific submission
• You can't search, filter, or build a smart list based on that answer
• Workflows can't trigger off that answer

If a question matters enough that you want to filter or automate on it, create a custom field for it in Settings → Custom Fields and map the form question to it.

Exporting submissions

From the Submissions view, you can export responses to a CSV file. Useful for sharing with team members who don't have Growth Suite access, or for analyzing patterns in a spreadsheet.

Filter the view first if you want to export a specific subset.

Searching submissions

The Submissions view has a search bar at the top. You can search by:

• Name or email of the submitter
• Specific text in any field
• Date range

Tips

• Use the Submissions view for forensics — when a family says "I submitted a form last week and never heard back", check the form's submissions to verify.
• Use the contact record for working with a specific family — when you want to see everything you know about a parent, the contact record is the canonical view.
• Run periodic exports for backup and offline analysis.

Related articles

• How form and survey responses connect to family records
• Forms and surveys analytics