Contact and Registration Forms and Surveys

Sticky Contact: pre-filling for returning visitors

Quick answer: Sticky Contact saves a visitor's form info in a cookie so the next time they hit one of your forms, their name and email are already filled in. Reduces friction, increases completion.

What it is

Sticky Contact is a setting on each form, survey, and calendar that uses a browser cookie to remember what a visitor entered. The next time the same visitor lands on a form, survey, or calendar from your school, their previously entered information shows up pre-filled.

It's similar to browser autofill, but it works within Growth Suite, so it stays consistent across your forms and surveys.

When to use it

Sticky Contact is useful when the same visitor is likely to interact with multiple forms or come back to the same form repeatedly. Examples:

• Recurring event sign-ups — a parent who signs up for one event will fill out fewer fields on the next.
• Multi-form journeys — a prospective family submits a tour request, then later submits a newsletter signup; the second form pre-fills.
• Multi-page funnels — when your marketing flow has visitors hitting several forms in sequence.

When NOT to use it

Sticky Contact uses a single cookie on the device. If multiple people use the same device, their data overwrites each other. Don't use it when:

• Internal staff fill out forms on behalf of multiple families. Each submission would overwrite the previous contact record.
• You have a kiosk or shared computer where many visitors will submit through the same browser.

In those cases, leave Sticky Contact off, or just update contact records directly.

How to enable Sticky Contact on a form

1. Open Sites → Forms.
2. Open the form you want to edit.
3. Click the Form Settings tab.
4. Toggle Sticky Contact to On.
5. Click Save.

How to enable Sticky Contact on a survey

1. Open Sites → Surveys.
2. Open the survey you want to edit.
3. Click Survey Settings.
4. Toggle Sticky Contact to On.
5. Click Save.

How to enable Sticky Contact on a calendar

1. Open Calendars → Calendar Settings.
2. Pick the calendar you want to edit.
3. Scroll to Forms & Payments.
4. Toggle Sticky Contact to On.
5. Click Save.

Note: if your calendar uses a custom form (see "Attaching a form to a calendar booking"), Sticky Contact for the calendar comes from the form's setting, not the calendar's. Enable it on the form instead.

Frequently asked questions

What happens if the visitor clears their cookies?

Sticky Contact uses cookies, so if the visitor clears them, the pre-fill data is lost. They'll need to enter their info fresh on the next form.

Does it work across different subdomains?

No — Sticky Contact data is domain-specific. If you have forms on school.org and events.school.org, each subdomain stores its own cookie.

Is it GDPR-compliant?

Sticky Contact uses cookies to store form data, which falls under cookie consent rules in many regions. Make sure your cookie notice mentions form pre-fill data, and offer an opt-out for visitors who prefer not to be tracked.

Does it conflict with browser autofill?

No, they work independently. Browser autofill is the visitor's browser pre-filling fields; Sticky Contact is Growth Suite pre-filling them. The two can complement each other.

Related articles

• How to create a contact form
• Attaching a form to a calendar booking
• How form and survey responses connect to family records